Finally

• Identify your emotional triggers and learn to manage your reactions.
• Learn and pay attention to the subtle warning signs your body gives when you're starting to react rather than respond.
• Grit your teeth and count to 10 before you respond, it might not look stylish but wor...

You must eliminate all prejudice. See things as they are, and never as anything else. “To lay them bare… to strip away the legend that encrusts them,” Marcus says. When you experience things in the world, in a sense you’re having a dialogue. You see a painting and the painting seems to ask you “D...

This consists of blurting out a stream of facts or observations before finding out which ones (if any) might actually be of interest to the listener.

To avoid this, ask questions, respond to comments, figure out what's needed, and only then trot out facts and observations that are immediate...