Focusing too much on your own thoughts can leave you stressed and keep you from engaging. Try to let those distractions go when you're talking with someone so the person feels important and validated.

Hire people with a good sense of humor and don’t get offended too easily. Look for people who have a positive attitude and some experience, who care the most, who share values about the brand mission.

Look for: 

• You will want people w...

Commenting on what it means to have knowledge, in How to Read a Book, Mortimer Adler writes: “The person who says he knows what he thinks but cannot express it usually does not know what he thinks.”

Can you explain what you know to someone else? Tr...