Handle Conflict Gracefully

Conflict is inevitable on any team. It may feel good to place blame, but it doesn't solve the deeper issues. Use "I" statements to express how you feel, and actively listen to what others say in response.

1. Define Acceptable Behavior. Create a framework for decisioning, use a published delegation of authority statement, encourage sound business practices in collaboration, team building, leadership development, and talent management .
2. Hit Conflict Head-on.

When conflict arises in the workplace, people have two tendencies: 

1. To hide from discomfort and hope the issue dissipates; 
2. To address the conflict head-on, often without filtering the words they use. 

Neither response is correct.