Few things can help an individual more than to place responsibility on him, and to let him know that you trust him.
BOOKER T. WASHINGTON
22
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Going on the offense does not mean that you place your trust in theories that you have not thought through.
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One minute RE-DIRECTS
1. The first half minute
- Re-direct people asap
- Be specific -> confirm the facts & review the mistakes
- Express how you feel and the impact on the results
2. Pause
- Let it sink for a few second To allow feeling concerned
3. Second half mi...
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