The best way to answer

The way we answer can encourage trust and information sharing.

It's about choosing the right balance between privacy & transparency - decide 'before' a conversation what information is to be shared & what kept private.

• What to share 👉 Think carefully whether refusing to answer tough questions would do more harm than good. Transparency can sometimes be a very powerful bonding agent.
• What to keep private 👉 Negotiation sometimes requires handling hard questions without lying. In such cases, answering a question you wish had been asked, can be effective.