2. Clearly Define the Problem - Deepstash
2. Clearly Define the Problem

2. Clearly Define the Problem

  • Identify the external, internal, and emotional problems your customer faces
  • Talk about what’s bothering them, not just what you offer
  • Customers feel more connected when you describe their pain

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You’re losing sales if you skip this

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Questions to keep in mind

  • Do you bring your customers more gain or less pain? Ask them.
  • What emotional values can you help your customer reach? Ask them what they feel when they first discovered it, when they started using it, and how they feel about it now.
  • How can your customers jus...

Tailor What You Offer

Tailor What You Offer

Think of a character that represents the people you want to work with (your avatar) and design your offering for just that person. Give them a name, and describe every detail of their pain, their fears, their hopes, their current situation… down to even the more tangible aspects of ...

Focus on the person, not the problem

Our ability to solve problems is helpful in life, but it is the wrong thing to do in situations when people simply want to be heard, understood, and feel connected.

When someone is scared, angry, depressed, or just upset, they don't want to feel like something is wrong wit...

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