Anna’s reliance on external validation also showed up in how she structured her one-on-one meetings. She wanted clear instructions on what to do, yet she was doing the same thing to her team—dictating how meetings should run without leaving room for their own adjustments.
This was a leadership paradox:
She applied a rigid, one-size-fits-all approach, even though she knew her team members had different personalities.
I asked her: "How can something be right for both you and the person you’re speaking to?
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Customer Quality Management | Organisational Coaching | Quality & Leadership Writer I help quality teams and leaders bridge the gap between process excellence and people potential.
Have you ever asked yourself, “Am I doing the right thing?" If you’re a first-time leader, this question might feel all too familiar.
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